TELESERVICES-IDEALS - Providing all of the components necessary for managing order entry and customer service from any location via the web,

TELESERVICES-IDEALS features:

• Web based order entry featuring user friendly, easily navigable, color-coded screens with point and click functionality designed to capture all customer information including e-mail and demographic data.
  
  
• Automated functions of order entry include
             order total calculation
             sales tax calculation
             population of "city" and "state" fields based on zip code
             manual and automatic notes fields for easy audit ability
             customer order history linking
  
  
• Customer e-mail notifications for all orders with web accessible shipping status and tracking information.
  
  
• Electronic fulfillment of product information by e-mail with integrated web address for remote order entry by the customer.
  
  
• Choice of batch or real time credit card processing/authorization.
  
  
• RMA management for returns and/or reships with definable reason code tracking and comment fields.
  
  
• Integrated customer search fields on all customer data fields displaying color-coded order status for all searched records.
  
  
• Integrated Customer Service and Order Entry scripting.
  
  
• Automatic prompting for enrollment in Continuity Programs when initial item ordered.
  
  
• Optional password authorizations required for processing credits, reships and discounts.
  
  
• Automated display of all historical order/customer activity including balance due on installment payments.
  
  
• Batch controlled check processing from check data entry through bank deposit.